Dell's Support is Awful

So, I purchased a Dell XPS9360-7697SLV recently. It was pre-installed with Windows 10 Home edition. I thought at first I'd give Windows another try for the time in about a decade to see what was new. Bad idea. There were some features which seemed possibly neat at first but upon further review Microsoft had sufficiently added just enough terrible to these things so they were clunky and not as cool as they should have been. I'm not doing a review on Windows 10 Home though so I won't get into that here.

It seemed that Ubuntu or some other Linux variant was my only solution. I opted for Ubuntu because I knew that Dell was selling this laptop with Ubuntu pre-installed as well and had some sort of support via Project Sputnik. 16.04.3 seemed to go off without a hitch for the most part. Except for the god forsaken Killer 1535 wireless card. My system would attempt to connect to a wireless network. It routinely failed. Sometimes immediately succeeded and commonly would attempt to connect for 10 minutes before success. There is nothing more enjoyable than a non-deterministic problem on a computer. FML.

Anyways, to make a long story much shorter. Don't waste your time trying to get help from Dell because they suck. I have two potential solutions for you. The first one is to check out this page which was buried so deep at Dell Support that I could smell Jimmy Hoffa's body nearby, http://www.dell.com/support/article/us/en/19/sln306440/xps-13-9360-ubuntu--killer-n1535-wireless-manual-firmware-update?lang=en

I have been using this solution for about 24 hours and it has been stable. I am sure that at some point if it's not broken now another update will break it though. In this case solution 2 may be of interest to you from Amazon. Honestly, it's probably the better long term solution.

*** Update ***

So after only 48 hours of running this "solution" found at Dell I am still having problems with the WiFi disconnecting and reconnecting when it feels like it. So bite the bullet and get the new card. Just make sure you have the appropriate Torx screwdriver to avoid a lot more additional grief.